ServiceNow Series E83: Andy Ho, VP of Learning Experience and Innovation at ServiceNow

Today's guest is Andy Ho, VP of Learning Experience and Innovation at ServiceNow in San Diego, CA. Andy is a senior leader of a Training and Certification team with 25 years of training experience in the enterprise software industry. He has directed, developed and delivered classes in a variety of formats including instructor-led, virtual and cloud-based platforms.

Currently, Andy is leading a team focused on learning experiences and innovation at ServiceNow. His focus is on exploring ways to reimagine how people learn by implementing new technologies into the classroom including Artificial Intelligence, Machine Learning, Augmented Reality, Virtual Reality and the metaverse.

In the episode, Andy talks about:

His role and responsibilities as VP of Learning Experience and Innovation,

What keeps him motivated working at ServiceNow,

Trends he is seeing in the Learning world,

Challenges in keeping people’s attention,

How to do less better, and

Using the ServiceNow community to support learning