Episode #216. Conversation with Fran Southward on Leading with Impact: Elevating Performance and Customer Excellence

In this conversation, Shelley and Fran Southward, CEO of Auscontact, explore the theme Leading with Impact: Elevating Performance and Customer Excellence, emphasising that impactful leadership is vital for empowering teams to achieve remarkable results.

They discuss the importance of creating a workplace where everyone thrives, positively influencing the organisational value proposition and how this translates through to communities and the common misconception that leaders cannot balance strength with kindness, asserting that many outstanding leaders excel by leading from a place of joy, generosity and kindness .

They highlight the importance of emotional intelligence, self-awareness and recognising that leadership should not be about personal control but fostering others' growth in impactful ways and that overcoming leadership challenges, and letting go of rigid perceptions will allow an authentic leadership style.

Connect with Fran: https://www.linkedin.com/in/fran-southward-82455b49/

Connect with Shelley: ⁠⁠https://www.linkedin.com/in/shelleyflett/⁠⁠ Work with Shelley: ⁠⁠https://shelleyflett.com ⁠