Welcome to another episode of the #MeetCoolPeople Podcast! Today, we had the opportunity to bring in my friend Heather Harden. She specializes in helping coaches streamline business operations and sustainable growth. If you’re looking to scale and maximize efficiency in your business, this conversation is packed with actionable strategies that can transform your business.

Heather shared her journey from computer programming to becoming an expert in team management, and how leveraging her experience can fundamentally reshape the way you approach decision-making and project planning. We discussed the importance of communication and collaboration when working with an operations manager or a team, and how integrating tools like loom.com can streamline your processes effectively.

Here are the key takeaways from our conversation:

- **Effective Communication and Collaboration:** Heather emphasized that clear communication is fundamental when working with an operations manager or team. Sharing ideas and setting clear expectations can significantly improve decision-making and project execution.

- **Documenting Processes:** Before onboarding someone, it's crucial to have all your ideas and processes documented in a centralized place, such as Google Drive. This foundation ensures that new team members can quickly get up to speed with your operations.

- **Leveraging Technology for Efficiency:** Tools like loom.com can help in recording and sharing processes, making it easier to create standard operating procedures and maintain consistency across your business operations.

- **Sales Pipeline and CRM Utilization:** We highlighted the importance of mapping out your sales processes and using CRM systems to manage leads, conversions, and follow-ups. This keeps your sales strategy organized and effective.

- **Reverse Engineering for Business Growth:** Both Heather and I stressed the value of reverse engineering your goals and paying attention to details. Planning each step meticulously can lead to more successful business outcomes.

For anyone interested in connecting with Heather, you can find her at her website:

nachatconsulting.com

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