A listener asks, "how will we know it's working?" when considering changes of process or technology. Jeffrey and Squirrel discuss how to set "imperfect indicators" to measure your progress—or lack thereof!—along the J-shaped curve that takes you through learning to improvement.
SHOW LINKS:
- Tic-Tac Change: https://blog.jeffreyfredrick.com/2008/07/07/tic-tac-change-slides/
- J-Curve episode: https://soundcloud.com/troubleshootingagile/a-tale-of-two-change-models-part-ii-getting-better-by-getting-worse
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