Business Casual Make Your Products Easier to Use
Jan 15, 2026
The discussion kicks off with a humorous rant on the struggles of complicated product onboarding, illustrated by a week-long battle with a printer. The host compares varying user experiences between different services, highlighting how clearer resources can enhance usability. They dive into the transformative power of AI in simplifying vendor instructions and improving purchasing flows. Key design choices for a user-friendly pool book are showcased, as well as strategies like outsourcing logistics to speed up delivery and ease frustrations. The conversation wraps up with practical tips for enhancing user onboarding across platforms.
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Printer Onboarding Nightmare Solved With AI
- Matt Giovanisci spent weeks iterating with a book printer because onboarding materials and instructions were missing or unclear.
- He used ChatGPT to translate scattered emails and a weak web page into a clear step-by-step formatting guide that solved most issues.
Micro Design Choices Boost Usability
- Making the product itself user-friendly often requires small design choices like larger fonts and clear charts.
- These micro-decisions significantly improve usability for the target audience without altering core content.
Stock Books To Cut Wait Time And Improve QA
- Do print inventory in bulk and ship yourself to cut customer wait time and add QA checks before shipping.
- This reduces print-on-demand delays and prevents poor quality books from reaching customers.