ServiceNow Series E111: John Barber, Founder at Streamliner Consulting

Today's guest is John Barber, Founder at Streamliner Consulting. After working 12 years in large corporations such as Expedia and ServiceNow, John decided to use his skills and knowledge to help small to medium sized businesses. John recognized in 2016 that many small and medium sized businesses don't have the regular business analysis resources to regularly evaluate and improve their processes, procedures and supporting tools. Because of this, they often suffer from lost productivity and profit potential that they sometimes don't even realize.

By adapting and expanding the IT Service Management best practices, known to help enterprise level  corporations be more efficient, effective and profitable at delivering their services, to the small to medium sized businesses, Streamliner Consulting is dedicated to maximizing their clients business potential, while balancing the cost of improvements. Their goal is to help small and medium sized businesses have enterprise level business process analysis and continual service improvement to maximize their success. 

In this episode, John will discuss:

His work as an architect and deciding to go out on his own,

Deciding which clients are the best fit & the value he brings,

The importance of building relationships,

Understanding customer needs & managing their expectations,

How effective a good dashboard is to drive through deliverables, and

His advice for companies when deciding to implement ServiceNow