VUX World Expert analysis of the best AI platforms in 2025
Sep 12, 2025
Exploring the 2025 Gartner Magic Quadrant for conversational AI platforms, industry experts analyze Google's unified platform and its enterprise complexities. The conversation highlights Cognigy's strengths in multilingual support and its strategic acquisition by Nice. Boost AI's ascent as a reliable leader is examined, alongside IBM's struggle to maintain relevance. Druid's workflow automation focus and Yellow AI's global messaging success are discussed. Insightful recommendations for startups, along with strategic advice on platform selection for CX leaders, round out the engaging topics.
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MQ Returns With Agentic AI Adjustments
- Gartner revived its Magic Quadrant for conversational AI in 2025 with minor inclusion tweaks for generative and agentic AI.
- The report largely continues trends from 2022–23 and remains a solid starting point for CX tech decisions.
Google's One-Platform Strategy
- Google consolidated Dialogflow, Vertex AI and related tech into a single Conversational Agents Platform for enterprise use.
- The platform enables RAG, playbook-driven agents and deep Google Cloud integration but can become complex at scale.
Core's Strengths And Branding Gap
- Core AI remains a consistent leader with enterprise-grade reliability and new low-code/genAI features like Gale and XO.
- Kane notes Core's branding and product consolidation have improved but still leave customers asking "why choose Core?"