HBS Managing the Future of Work Erik Brynjolfsson on how AI is rewriting the rules of the economy
36 snips
Mar 26, 2025 
Erik Brynjolfsson, a Stanford economist and AI expert, shares invaluable insights on AI's disruptive role in the economy and workforce. He discusses how generative AI is reshaping productivity and job functions, emphasizing the balance between human skills and machine efficiency. Erik also highlights the need for innovative governance to harness AI safely while capturing the value of digital goods. He unveils projects aimed at redefining GDP metrics, showcasing the urgency of adapting to AI's transformative impact on labor and economic structures.
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Call Center Study
- A study showed LLMs increased call center worker productivity by 14%.
- Customer satisfaction and employee retention also improved.
Experience and LLM Benefits
- Less experienced workers often benefit more from LLMs in tasks with right answers.
- More experienced workers benefit more in open-ended tasks like scientific discovery.
Explainable AI
- Develop AI systems that can explain their reasoning.
- This builds trust and helps users understand when to trust or override AI's suggestions.
