In this engaging discussion, Russ Laraway, Chief People Officer at Goodwater Capital and author of *When They Win, You Win*, shares his expertise on delivering effective feedback. He emphasizes the importance of having direct conversations and using the Situation-Behavior-Impact model to organize feedback. Russ challenges the tendency to overprepare, advocating for authenticity and inviting dialogue. Listeners learn practical strategies to enhance communication and foster growth within their teams, highlighting the critical role of truth in leadership.
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volunteer_activism ADVICE
Direct Feedback is Better
Avoid excessive preamble when giving feedback; get straight to the point.
Employees can sense hesitation, so directness is more effective.
question_answer ANECDOTE
Mallory Wegman's Unsuccessful Appeal
Mallory Wegman, a Paralympic swimmer, knew her appeal was rejected before her coach spoke.
Her coach's demeanor revealed the bad news, highlighting the importance of directness.
volunteer_activism ADVICE
Don't Fish for Self-Diagnosis
Avoid starting feedback with questions like "How do you think things went?".
Instead, clearly state your perspective and then invite the employee's input.
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Russ Laraway: When They Win, You Win
Russ has had a diverse 28 year operational management career. He was a Company Commander in the Marine Corps before starting his first company, Pathfinders. From there, Russ went to the Wharton School, and then onto management roles at Google and Twitter. He then co-founded Candor, Inc., along with best selling author and past guest Kim Scott.
Over the last several years, Russ served as the Chief People Officer at Qualtrics, and is now the Chief People Officer for the fast-growing venture capital firm, Goodwater Capital, where he is helping Goodwater and its portfolio companies to empower their people to do great work and be totally psyched while doing it. He's the author of the book When They Win, You Win: Being a Great Manager Is Simpler Than You Think*.
It’s the job of every leader to give feedback. In this episode, Russ and I discuss what to say and what to avoid when giving feedback. Plus, we explore how to think about truth and the most effective ways to start and close feedback conversations in order to help everybody move forward.
Key Points
Avoid spending too much time talking about the impending conversation and just have the conversation.
Use language like this: “I think I’m seeing some behavior that I believe is getting in your way. Are you in a spot where you can hear that right now?”
Use the framework of situation, behavior/work, and impact in order to organize your feedback.
Invite dialogue by asking: “What are your thoughts about that?”
Avoid framing feedback discussions around “the truth” — there are always multiple truths in every discussion like this. You are offering them what you see.
Resources Mentioned
When They Win, You Win: Being a Great Manager Is Simpler Than You Think* by Russ Laraway
When They Win, You Win website
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
Three Steps to Soliciting Feedback, with Tom Henschel (episode 107)
Three Steps to Great Career Conversations, with Russ Laraway (episode 370)
How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond (episode 464)
How to Reduce Bias in Feedback, with Therese Huston (episode 510)
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