Digital Transformation Podcast Using AI in Professional Services to Drive Results
Jul 10, 2025
In this engaging discussion, Sarah Edwards, Chief Product Officer at Kantata, dives into AI's transformative role in professional services. She highlights how firms can streamline project delivery and enhance outcomes through AI-driven efficiency. The conversation covers the shift from traditional billing to outcome-based pricing and the need for strong leadership in fostering team culture. Sarah also emphasizes the importance of effective resource management and data-driven strategies for driving client-focused results in an ever-evolving industry.
AI Snips
Chapters
Transcript
Episode notes
Project Management Evolution
- Projects have changed to high velocity, smaller, repeat services often across multiple customers.
- Client and team expectations demand quicker value, transparency, and flexible work-life balance.
Shift to Client Health Focus
- Professional services projects are less bounded and increasingly use varied commercial models.
- Managing client health and recurring revenue matters more than just project health.
Leadership and Culture Impact
- Cultural fit and continuous stakeholder engagement are critical success factors in projects.
- Leadership is about steering decisions, risk management, and promoting psychological safety in teams.