Keys To The Shop : Equipping Coffee Shop Leaders You Need Standard Operating Procedures: The cornerstone to an excellent shop
Oct 11, 2018
Discover how Standard Operating Procedures (SOPs) can transform chaos into clarity in coffee shops. Learn the crucial areas that SOPs cover, including maintenance, customer service, and product quality. Gain insights on co-creating effective SOPs with your team, launching them smoothly, and ensuring they stay relevant. Find out how these procedures can significantly reduce turnover and enhance staff confidence. Perfect for any coffee shop leader looking to elevate their business!
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SOPs Create Clear Expectations
- Standard Operating Procedures (SOPs) are the cornerstone of a successful cafe culture because they communicate detailed expectations.
- SOPs define start, middle, and end steps so everyone knows what 'complete' looks like.
Start With Four Core Areas
- Make a prioritized list covering maintenance, customer service, product quality, and communication.
- Include basics like mopping, dishes, greeting guests, and pulling espresso shots.
Co-Create SOPs With Staff
- Create SOPs with staff input to gain buy-in and capture tested, practical steps.
- Let staff see their contributions in print so they own and pridefully follow the procedures.