SHIFT BREAK #22 : One of the main sources of stress and chaos in the coffee bar is the absence of clearly defined standards and procedures for the work. Turn over is, in part, due to a constant feeling of uncertainty related to the quality and accuracy of ones work. Developing and well thought out set of Standard Operating Procedures (SOPs) is one of the most important elements in solving this problem and many other problems in the cafe. They create clarity, certainty, and achievable goals. Today we talk about the importance of SOPs and some of the main steps you will need to take to successfully put them into practice.
Be sure to also listen to these episodes:
KTTS 057: SOPs FTW
KTTS 007: 4 Keys to an Effective Checklist
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