In this episode of Fintech Confidential, host Tedd Huff sits down with Lynn Dufrane, the Executive Director of Sales at CheckAlt. They explore the unique partnership between fintech companies and traditional financial institutions, highlighting how these collaborations are changing the landscape of financial services. Lynn explains how her experience as a banker helps her understand both sides of the industry, making her a valuable asset at CheckAlt.

One surprising topic they discuss is the enduring relevance of paper checks. Despite the rise of electronic payments, businesses wrote more checks in 2023 than in 2022. Lynn shares how CheckAlt is at the forefront of processing these payments efficiently while also offering new electronic solutions.

They also talk about the growing opportunities in the healthcare sector for financial services. Lynn believes that both fintechs and banks should pay more attention to this field as it presents numerous opportunities for growth.

The conversation shifts to how financial institutions can benefit from outsourcing tasks like lockbox processing to focus on more revenue-generating activities. Lynn provides examples of how CheckAlt helps banks and other businesses manage their payment processes smoothly.

Another key point is the importance of seeing fintech companies as partners, not threats. Lynn emphasizes that successful companies are those that can collaborate and adapt quickly to new challenges.

To sum up, this episode provides valuable insights into the current trends in financial services, the surprising persistence of paper checks, and the benefits of collaboration between fintechs and traditional financial institutions.

Watch the entire episode on YouTube to get more insights from Lynn Dufrane on how CheckAlt is helping shape the future of payments.

Key Highlights

You Won’t Believe How Relevant Paper Checks Still Are!

Discover why paper checks are far from dead. In fact, businesses wrote more checks last year than the year before. Find out why checks remain an important part of today’s payment methods.

The Unexpected Partner: Fintechs and Banks Working Together

Learn how fintech companies and traditional banks are becoming partners instead of competitors. This partnership is changing the way financial services are offered and improving customer experiences.

Healthcare’s Hidden Goldmine for Financial Services

Explore why the healthcare sector is a top opportunity for financial services. Banks and fintech companies can find great potential here, with a growing need for efficient payment solutions.

Why Outsourcing Lockbox Processing Makes Sense

Understand the benefits of outsourcing tasks like lockbox processing. This allows financial institutions to focus on more profitable activities and improves overall efficiency.

The Real Reason Paper Checks Aren’t Going Anywhere

Despite the rise of electronic payments, paper checks are still widely used. Learn why checks are here to stay and how they fit into the modern payment landscape.

How Fintechs Are Helping to Fight Check Fraud

Check fraud is a major concern for financial institutions. Find out how fintech companies are developing solutions to detect and prevent fraud, making transactions safer for everyone.

A Fresh Look at Payment Processing Challenges

Get insights into the common challenges faced by financial institutions when it comes to payment processing. Learn how new approaches and technologies are helping to overcome these obstacles.

The Importance of Being Able to Pivot in Business

Flexibility and the ability to change direction quickly are key to long-term success. See why being able to pivot is crucial for companies in the fast-paced world of financial services.

Why Online Payments Are a Must for Businesses Today

With more people preferring to pay online, having a strong online payment system is essential. Discover how businesses are adapting to meet this demand and what it means for their success.

The Secret to Building Strong Partnerships in Fintech

Strong partnerships between fintech companies and traditional financial institutions are vital. Learn the secrets to building these relationships and why they matter for future growth.

Takeways

1️⃣ Think of Fintechs as Partners, Not Enemies

Instead of seeing fintech companies as rivals, start viewing them as potential partners. By working together, both sides can offer better services and improve customer satisfaction. This mindset shift can open up new opportunities and help your business grow.

2️⃣ Invest in Comprehensive Payment Solutions

To stay ahead, it’s crucial to offer a range of payment solutions, including both traditional and electronic methods. Providing a variety of options can attract more customers and meet their diverse needs, ensuring you’re not left behind in the fast-paced financial world.

3️⃣ Explore the Healthcare Sector

The healthcare sector is a goldmine for financial services. With an increasing need for efficient payment systems, diving into this field can lead to significant growth. Look for ways to offer tailored solutions to healthcare providers and their patients.

4️⃣ Focus on Lockbox Processing Outsourcing

Outsourcing lockbox processing can free up valuable resources and allow your team to focus on more profitable activities. This move can improve efficiency and help your business stay competitive by reducing the burden of routine tasks.

5️⃣ Prioritize Fraud Detection and Prevention

Check fraud remains a big issue, so it’s essential to invest in advanced fraud detection and prevention tools. By staying ahead of fraudsters, you can protect your customers’ money and build trust in your financial services.

WATCH NOW on YouTube.

Links:

CheckAlt

Website: https://checkalt.com

LinkedIn: https://www.linkedin.com/company/checkalt

Twitter: https://twitter.com/checkalt

YouTube: https://www.youtube.com/user/checkalt

LinkedIn Lynne Dufrane: https://www.linkedin.com/in/lynn-dufrane-093a2534/

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Supporters

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Time Stamps:

00:00 Introduction to FinTech Confidential

00:02 Meet Lynn Dufrane from CheckAlt

00:10 The Evolution of Payments

00:36 Checks: The Surprising Comeback

00:48 Exploring New Business Verticals

00:53 The Healthcare Space Opportunity

01:08 FinTechs as Partners, Not Threats

01:18 CheckAlt's Impressive Stats

01:30 Introduction to Today's Episode

02:11 Journey in FinTech

02:30 Spotlight on Clearing Works

02:50 Lynn's Career Path

04:00 Bridging Traditional Banking and FinTech

05:02 The Resilience of Paper Checks

05:20 Innovations in Check Processing

08:33 Opportunities in Lockbox Processing

12:58 Partnerships Beyond Financial Institutions

17:27 Advice for FinTech Founders

18:53 The Importance of Collaboration and Pivoting

28:35 Conclusion and Final Thoughts

This is a Production of Diamond D3, Media

ABOUT:

Lynn Dufrane: Lynn Dufrane is a seasoned professional with over 30 years of experience in the banking and payments industry. Currently, she serves as the Executive Director of Sales at CheckAlt, where she drives innovation and growth. Her career includes significant roles at Visa, Fiserv, and Elan Financial Services, highlighting her expertise in developing effective Debit Card and ATM strategies that boost institutional revenue.

CheckAlt : CheckAlt is the largest independent provider of receivables management and payment and deposit processing solutions in the U.S., serving more than 1,000 clients across a broad range of industries, including financial institutions of all sizes, property management, healthcare, utilities, municipalities, and nonprofits. Operating as payment channel and demographic agnostic, CheckAlt processes check payments while also supporting electronic payment needs that are accelerating digital transformation. CheckAlt's solutions include lockbox processing across a nationwide hub-and-spoke network of processing sites, consolidated item processing, integrated treasury solutions, and mobile capture services. Learn more at https://www.checkalt.com.

Tedd Huff: Tedd Huff is the Co-Founder of Voalyre, and the President & Founder of Diamond D3, a professional services consulting firm focused on global payments and marketing. He is also a video podcast host and producer of Fintech Confidential.

Over the past 24 years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS, among others, focusing on growth while delivering innovation, process improvements and user experience-driven value to simplify the complexity of payments.

Diamond D3, Media: A media creation, management, and production company delivering engaging content globally

Ben Shapiro, “Primetime Propaganda: The True Story of How the Left Took Over Your TV” (Broadside Books, 2011)