Discover Resilience: The Podcast Empowering collaboration during crisis
Nov 11, 2025
James Podlucky, a Senior Product Manager at Everbridge and former Certified Emergency Manager, shares invaluable insights on crisis collaboration. He emphasizes that no one has the full picture during incidents, making teamwork crucial. James tackles common issues like information bottlenecks and ego interference, offering strategies for effective communication. He stresses the importance of building relationships and conducting realistic training to prepare for emergencies. Additionally, he highlights technology's role in enhancing response without sacrificing emotional awareness.
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Collaboration Fills The Information Gap
- No single person ever has the full picture during emergencies, so collaboration expands collective understanding under stress.
- When people don't feel safe to speak up, critical details get lost and operations can unravel.
Prevent Bottlenecks And Role Confusion
- Avoid information bottlenecks by ensuring critical details reach the right people quickly through clear channels.
- Train people in roles to prevent role confusion and build redundancy for communications and tools.
Communicate Clearly And Listen Actively
- Use clear, unambiguous messages that tell people exactly what action to take during high-stress events.
- Listen to frontline responders to extract context and prioritize where resources should go.