Intro

In this episode of Discover Resilience, hosts Casey and Shay get into the fall spirit, talking spooky season and a dramatic Eagles win before shifting to the critical topic of collaboration during a crisis. They are joined by James Podlucky, a Senior Product Manager at Everbridge who brings a unique dual perspective as a former Certified Emergency Manager. James discusses the realities of incident command, from common pitfalls like information bottlenecks and role confusion to the importance of leaving ego at the door. He provides a blueprint for success, highlighting the need to build relationships before disasters strike, conduct realistic training, and establish a shared language.