Beyond UX Design 29. Apology 101: The Dos and Don’ts of Saying Sorry
May 2, 2023
Explore the importance of owning up to mistakes and giving genuine apologies. Learn how to apologize effectively in a professional setting and the dos and don'ts of apologizing. Discover the significance of accepting apologies in personal and professional contexts.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 4min
The Power and Pitfalls of Apologies in Relationship Building
03:53 • 4min
The Art of a Genuine Apology
08:07 • 5min
The Dos and Don'ts of Apologizing: Acknowledging Wrong, Avoiding Power Dynamics, and Considering Timing
13:01 • 2min
Accepting and Handling Apologies in Different Environments
14:44 • 3min