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THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Reflecting on 2023 and Excelling in 2024 - A year of CX with the CXPA Switzerland
Jan 1, 2024
19:29
Welcome to the CX Goalkeeper Podcast's special episode: Reflections & Predictions with CXPA Switzerland's Experts!
In This Episode:
Expert Insights: The board of the CXPA Switzerland: Michael Grund, Barbara Van Duin, Yukka Hekanaho, Anne-Laure Vaudan, and Beppe De Vincenti share their unique perspectives.
2023 in Review: A look back at AI integration, human-centered design, and business strategy alignment in CX.
Predictions for 2024: Our panel discusses their hopes and predictions, focusing on deeper human connections and technological empowerment in CX.
Why Listen? Gain invaluable insights from top CX leaders to elevate your strategies for 2024. Perfect for CX professionals, digital experts, and leadership roles.
✅ Subscribe & Share: Don't miss out on future episodes packed with CX wisdom. Subscribe now and share with your network to join our community of CX enthusiasts
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode