[Un]Churned – The No. 1 Podcast for Customer Retention How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned)
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Sep 10, 2025 In this engaging discussion, LeeRon Yahalomi, VP of Customer Success at Aligned, reveals her innovative approach to managing 100 accounts with just two people by utilizing AI agents. She shares her strategies for enhancing customer experiences and the importance of viewing customer success as integral to future sales rather than just post-sales support. LeeRon dives into the balance between AI automation and human empathy, and how proactive customer success can drive revenue growth. This conversation is a must-listen for anyone interested in the evolution of customer engagement!
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Scaling With AI Instead Of Headcount
- Liron joined Aligned as VP of CS with a two-person team responsible for 100 accounts.
- She built AI agents to scale her team instead of hiring, turning two people into the equivalent of 15.
Hire Agents First, Humans Later
- Use AI agents to add capacity quickly instead of immediately hiring for every gap.
- Deploy agents in minutes to handle routine work and free humans for higher-value tasks.
AI Use Determines Job Risk
- The real risk is being outcompeted by coworkers who use AI, not AI itself replacing jobs.
- Liron frames AI as a tool that gives people superpowers and is now mandatory to stay competitive.