The Resilient Pastor 63 | Jenni Catron on Leading & Sustaining a Healthy Staff Culture
Nov 13, 2025
Jenni Catron, a leadership coach and the founder of The 4Sight Group, shares her expertise in cultivating healthy church staff cultures. She emphasizes the importance of trust built on character and competency, and discusses how clarity systems help integrate new staff. Jenni also addresses generational coaching needs and advocates for structured roles to enhance engagement. By offering practical feedback methods and assessing cultural gaps, she provides actionable insights for leaders seeking to foster a thriving team environment.
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Four Levers That Shape Culture
- Culture is shaped by language, stories, practices (rituals), and artifacts like documents or systems.
- Leaders can steward culture by deliberately cultivating these four elements rather than hoping culture emerges.
Start With What Already Works
- Name existing healthy cultural traits before imposing aspirational ones to avoid unrealistic gaps.
- Then redesign rhythms and meetings to practice and celebrate those named values regularly.
Trust Needs Character And Competence
- Trust breaks into two foundations: character and competency; lacking either undermines team trust.
- Many church teams trust leaders' character but distrust leaders' decision-making competence and communication.
