Fintech Insider Podcast by 11:FS

1016. Insights: Is agentic commerce the future of payments? Live from Paris with J.P. Morgan

Nov 20, 2025
Guest
Lydie Convert
Guest
Laurene Lecomte
Guest
Ludovic Houri
Live from Paris, Ludovic Houri of J.P. Morgan, Laurene Lecomte from Backmarket, and Lydie Convert of BlaBlaCar dive into the transformative world of agentic commerce. They explain how AI and automation are reshaping payments and the buyer's journey, moving beyond traditional methods. Insights on fraud detection, real-time treasury operations, and the complexities of cross-border transactions highlight the conversation. The future of commerce emphasizes context and connection, challenging the norms of both industry and consumer behavior.
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INSIGHT

Commerce Moves Into The Background

  • Agentic commerce moves buying from visible carts to background, code-driven experiences that act on user intent.
  • Payments will compete on context, control, and connection rather than only speed or cost.
INSIGHT

Search Giants Will Reframe Discovery

  • Major search and AI players are shaping agentic commerce through protocols for catalogs and payments.
  • The ecosystem must adapt so merchants and marketplaces can participate or risk being excluded.
ADVICE

Use GenAI To Automate Manual Payments Work

  • Prepare existing systems: use GenAI to automate repetitive tasks like chargeback defenses and message comparison.
  • Embrace agents proactively or you risk being disintermediated by platforms, advises Laurene Lecomte.
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