

Brands don't need more feedback or survey data to better understand their customers - Interview with Nate Sanders of Artifact
Oct 12, 2023
Interview with Nate Sanders, co-founder and CEO of Artifact. They discuss the limitations of surveys, the importance of AI in customer experience, and real-time visibility into customer service issues. They also talk about the punk approach to CX, examples of organizations excelling in experience leadership, and the excitement surrounding the open sourcing of the llama model.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
Introduction and Pain Point
01:52 • 2min
Rethinking Surveys and Embracing AI
03:39 • 23min
Real-time Visibility into Customer Service Issues and Trends
26:23 • 17min
Permissionless: A Punk Approach to CX
43:13 • 2min
Exploring Experience Leadership and Examples of Organizations Raising the Bar
45:29 • 4min
Finding Good News Stories and the Open Source Llama Model
49:16 • 3min