Delivering WOW Through Service with Ryo Zsun from Zappos

The CX Goalkeeper had the great opportunity to interview Ryo Zsun

LinkedIn Headline: The Culture Maestro at Zappos | Speaker | Company Culture | Customer Experience

Highlights:

00:00 Game Start

01:00 Ryo's introduction

02:30 Ryo's values

03:38 Why are you working for Zappos?

06:22 What motivate you and all the Zapponians to deliver WOW every day?

07:40 How you wow-ed your customers? (internal example)

10:08 The definition of Service Excellence

11:30 Customer Service examples

18:45 Why calling Zappos?

20:15 Is there a next level in service for Zappos?

22:41 The future of Customer Service

24:15 Book Suggestion

26:41 Ryo's contact details

27:45 Ryo's Golden Nugget

28:41 End of the Game

… and much more

all information on: www.cxgoalkeeper.com/RyoZsun

Ryo's Contact Details:

www.zappos.com

https://www.linkedin.com/in/ryozsun/

Ryo's Golden Nugget:

“…if I had to give you a thought to put in your mind, ask yourself… How will I Wow today?”

Thank you, Ryo.

#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast #zappos #wow