Table of Contents 00:46 … Meet Jane 03:40 … Gender Gap in IT 09:11 … Transitioning to Non-Profit 18:07 … Dealing with Diverse Cultures 21:08 … Communicating Project Status 24:02 … From CARE USA to World Vision 27:02 … Collaboration Tools and Techniques 28:19 … The Not-For-Profit Work Environment 31:34 … Back to Corporate 33:37 … Increasing Cultural Diversity Advice 35:47 … Cultural Awareness Testing 37:39 … Closing   NICK WALKER:  Welcome to Manage This, the podcast by project managers for project managers.  This is our time devoted to you, the professional project manager.  Our goal is to encourage you and perhaps to challenge you, to give you a peek into the way other PMs are doing the stuff and creating successes. I’m your host, Nick Walker, and with me are the two guys who make this all happen, Andy Crowe and Bill Yates.  And Andy, we’re going to explore a subject that we really haven’t dealt with in depth before, something we call “cultural intelligence.” ANDY CROWE:  This is a fascinating topic, Nick.  We’re going to start peeling back some of the elements that really matter to project managers and organizations in general. Meet Jane NICK WALKER:  Well, let’s meet our guest to talk about that.  After establishing a successful IT consulting career in the corporate world, Jane Canniff invested a decade leading global development projects and programs for World Vision International and CARE USA.  A leader in project and program management, Jane is currently the owner of Tango Consulting LLC.  Jane, thanks so much for joining us here on Manage This. JANE CANNIFF:  Thank you very much for having me, Nick. NICK WALKER:  One of the top challenges that many projects managers list as their greatest hurdle is this thing called “cross-cultural management.”  Now, nationality is one cultural difference that we talk about.  But there are many others:  gender, ethnicity, age group, even professional and organizational culture.  They’re all part of a person’s cultural identity.  Now, you’ve had the experience of working in various multicultural environments.  Can you describe what some of those were like? JANE CANNIFF:  Yes, I can.  And I would want to start this conversation by saying I don’t see myself as an expert in cross-cultural environments and how to work successfully in them.  As someone who has journeyed through those environments, I have my own experiences – and of course those come through my own filters – and can offer those experiences and lessons learned to others.  As we discussed prior to the podcast, everyone’s journey is different, and everyone’s experience in that is different.  And so I would want our discussion simply to prompt questions and to encourage people to engage in dialogue. So with that being said, the experiences that I’ve had, first as a woman entering the IT workforce; and then later as a project manager managing teams of people who were not like me and/or who could be older than me, as well; and then moving from the for-profit IT consulting environment into the global development environment posed even a massive set of cultural shifts and changes, everything from the fact that I used “development” to refer to software, and they used “development”... ANDY CROWE:  Right, to raising funds, yeah. JANE CANNIFF:  To raising funds and/or to the programs that they execute on the ground to achieve their end goals.  So while we may all be using the same word, each one of us could be thinking something completely different. Gender Gap in I.T. NICK WALKER:  Let’s talk first about the gender gap sometimes that we see in the IT world.  You mentioned that.  Were you like the only one, or one of very few? JANE CANNIFF:  Yes.  I was one of very few.  And I also recognize that there were a number of people who paved the way for me because there were a lot of women who were in more what I would term “data processing” roles,