The Future of AI in IT Services (EP 906)

Uncle Marv sits down again with Jermaine Clark, Sherweb’s Senior Manager of AI Readiness, for a lively discussion about how managed service providers can drive real business results with AI. Jermaine walks through Sherweb’s robust AI initiatives, including training, certification, and hands-on guides for automating onboarding, ticketing, and customer service. The episode covers practical frameworks for integrating AI based on MSP business models, current trends in tech adoption, and strategies to avoid common pitfalls like shiny object syndrome. Jermaine’s insights are drawn from years of MSP experience and a passion for helping IT businesses scale and innovate.

Actionable Takeaways

• Use Sherweb’s 90-day blueprint to assess internal processes, automate repetitive tasks, and create scalable business models.
• Leverage AI agents for automating onboarding, ticket triage, and customer support to reduce human error and boost consistency.
• Focus on upskilling your staff with AI-powered learning platforms, certifications, and real use-case training for team growth.

Companies, Products, Books Mentioned

• Sherweb: https://www.sherweb.com
• Microsoft Copilot: https://www.microsoft.com/en-us/microsoft-365/copilot
• Perplexity: https://www.perplexity.ai
• OpenAI / ChatGPT: https://openai.com
• Gemini (Google AI): https://gemini.google.com
• Slack: https://slack.com
• Microsoft Teams: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software

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=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
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