Michael Miebach, CEO of Mastercard, shares his expertise on the evolving landscape of digital payments. He discusses innovations in payment methods, including biometrics and the essential role of cybersecurity. Miebach emphasizes the importance of leadership during crises, particularly in fostering open communication. Additionally, he highlights Mastercard's commitment to youth empowerment and mentorship in Africa, illustrating how the company supports education and career opportunities for the next generation.
The future of payments is leaning towards biometric solutions and digital currencies, potentially eliminating traditional cards entirely.
Effective leadership in a dynamic environment demands a clear vision and a culture of open discussion to foster innovation.
Deep dives
The Evolution of Digital Payments
Digital payments are increasingly dominating the financial landscape as technology advances. In developing regions like Africa and Asia, traditional cash payments are still common, but the trend is shifting towards mobile and biometric solutions. Personal payments, such as using smartphones or tapping cards at stores, are becoming more seamless, while commercial payments lag in terms of digitization. In the next decade, payment processes may evolve to eliminate cards entirely, relying instead on biometric authentication methods like facial recognition or palm scans for transactions.
Leadership in Challenging Times
Effective leadership is crucial, particularly in a fast-changing environment shaped by technology and unforeseen events like the COVID-19 pandemic. A clear vision for the organization helps navigate challenges, but it's equally important to foster a team environment where open discussion and psychological safety are prioritized. Leaders must acknowledge their limitations and collaborate with their teams to forge solutions when traditional methods fail. This approach not only builds resilience but also fosters trust and innovation among employees, guiding the organization through disruptive times.
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Here you can listen to the full episode: https://podcasts.apple.com/no/podcast/mastercard-ceo-innovation-cybersecurity-and-the/id1614211565?i=1000684029602&l=nb
In this episode of In Good Company, Nicolai Tangen talks with Michael Miebach, CEO of Mastercard. Together, they explore the future of payments, from biometrics to digital currencies, and discuss how Mastercard is driving innovation and addressing challenges in the global payments landscape. Michael also provides insights into leadership, Mastercard’s culture, and its commitment to financial inclusion. Tune in!
In Good Company is hosted by Nicolai Tangen, CEO of Norges Bank Investment Management. New full episodes every Wednesday, and don't miss our Highlight episodes every Friday.
The production team for this episode includes Isabelle Karlsson and PLAN-B's Niklas Figenschau Johansen, Sebastian Langvik-Hansen and Pål Huuse. Background research was conducted by Sara Arnesen.