The Digital Patient 181: NYU Langone Health’s Dr. Devin Mann: GenAI for Patient Communication, How to go from Research to Operational Use for Digital Health, and Balancing Short & Long-term Strategy with AI
Jun 19, 2025
Dr. Devin Mann, Strategic Director of Digital Health Innovation at NYU Langone Health, dives into the evolving landscape of healthcare communication powered by Generative AI. He discusses the integration of technology to enhance patient engagement and the importance of implementing scalable digital health solutions. The conversation reveals the intricacies of balancing short and long-term strategies while gaining stakeholder support. Mann also touches on personal anecdotes and insights about overcoming communication challenges during surgical care.
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Devin Mann's Career Path
- Devin Mann traced his path from a psychology major to digital health innovation leader through hands-on experience with electronic health records.
- His background in psychology helped him understand how humans interact with healthcare technology.
Link Research and Operations
- Researchers should hold operational responsibilities to build strong relationships with health system stakeholders.
- This synergy helps transition research innovations into operational healthcare improvements more effectively.
Research as Innovation Catalyst
- Research often acts as a catalyst for innovations that operations initially don't believe in.
- Piloting new approaches under research enables proving value to then achieve operational uptake.
