The podcast for project managers by project managers. The NTSB: hear about managing projects for the National Transportation Safety Board. Our guest Michele Beckjord is the Supervisory Investigator in Charge and Project Manager for the NTSB Office of Highway Safety. Michele explains the investigative process and describes some positive changes from NTSB projects. Table of Contents 00:52…The NTSB02:48…Meet Michele05:16…The Supervisory Investigator in Charge05:16…NTSB Project Manager Role08:02…Disaster Response Teams09:50…Incident Response Criteria12:14…NTSB Most Wanted List13:46…Sharing Lessons Learned16:00…Following Up NTSB Recommendations 17:34…Some NTSB Projects19:09…Avoiding Emotional Burnout22:58…Stages of the NTSB Investigation Process28:17…Growing into the Job32:01…Getting Accurate Information33:18…Positive Changes from NTSB Investigations36:40…Find Out More about NTSB Projects37:47…Closing MICHELE BECKJORD: You’re never an expert in a project you’re handed.  You’re the project manager.  It’s not your job to be the expert in that particular area.  It’s your job to get that project managed to its completion point.  NICK WALKER:  Welcome to Manage This, the podcast by project managers for project managers.  Every couple of weeks we meet to try to get to the heart of what you face every day as a professional project manager.  And we do that by talking with people who are right there with you, facing their own challenges and finding their own solutions. I’m your host, Nick Walker, and with me is Bill Yates, who thankfully is the one who keeps us on track around here.  And Bill, we often hear in the news stories of accidents involving aircraft, railways, ships at sea, vehicles on highways.  Our guest is someone right there in the thick of all those stories. The National Transportation Safety Board. BILL YATES:  She is.  And we’re going to talk about the National Transportation Safety Board and have a conversation with Michele.  And just I’m fascinated in seeing how does a project manager manage the situations that she deals with, with the high impact that it has, the high visibility, and just the high stakes of these types of projects. NICK WALKER:  Yeah.  Let’s get into this just by talking a little bit about the National Transportation Safety Board.  The NTSB is an independent federal agency charged with investigating every civil aviation accident in the U.S., and other significant accidents on land and sea.  It also issues safety recommendations aimed at preventing future accidents.  Listen to this number:  14,900.  That’s how many safety recommendations the NTSB has made in its 52 years of existence.  And more than 80 percent of them are implemented. Meet Michele We’re looking at kind of a different approach to project management today with our guest, Michele Beckjord.  Michele is the Supervisory Investigator in Charge for the NTSB Office of Highway Safety.  She has a B.A. in Criminal Justice from American University and a Master of Forensic Science from George Washington University.  She has worked for the National Transportation Safety Board since 1995 and has served as a senior survival factors investigator and senior project manager.  Ms. Beckjord has led investigations of major highway crashes involving school buses, motor coach fires, and bridge collapses.  As a project manager, she’s also taken the lead role in managing major investigative hearings, safety forums, and workshops. Michele, thank you so much for joining us on Manage This.  And we want to start by just hearing more about your position as the Supervisory Investigator in Charge and Project Manager for the NTSB Office of Highway Safety.  What does that entail? The Supervisory Investigator in Charge.  MICHELE BECKJORD:  Well, I’ll start with the Supervisory Investigator in Charge.  We call it an IIC for short.  What the ICC does is lead a team of investigators.  And each of our investigators have a different backg...