

Risk Profit Over Experience
Aug 19, 2025
The hosts dive into the art of expanding skills as a business owner while keeping customer satisfaction front and center. They tackle the challenges of new installations, sharing their experiences with air source heat pumps and tankless water heaters. There's a focus on the delicate dance between gaining experience and managing costs. The conversation also emphasizes the importance of preparation, adaptability, and learning from every unique project to enhance service quality.
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Study The Manual Before You Bid
- Read the manual and study product literature before you commit to a job.
- Prepare with training and research so you can bid and install confidently.
Viessmann Heat Pump Win (With Caveats)
- Eric described installing a Viessmann heat pump that replaced two electric water heaters and handled radiant heat.
- The install worked well overall but required on-site workarounds for a few caveats.
New Tech Uses Old Principles
- New tech often reuses the same basic principles as older systems.
- Treat unfamiliar equipment as a variation on familiar fundamentals to reduce anxiety.