L&D’s Pivot To Performance at Telia With Fredrik Peterson Herfindal and Teemu Lilja

By pivoting their approach from a learning orientation to a performance orientation, Fredrik and Teemu have built a reputation for achieving real results. This has led to them being recognised within their organisation, including them being asked to take over the entire Learning & Development function at Telia and Teemu being awarded Telia Reinventor of the Year. As well as this, they were awarded Learning Team of the Year. In this episode, we explore their pivot and the impact this has had.

KEY TAKEAWAYS

• Combining the skills of trainers, coaches and eLearning producers has led to a successful team.
• If L&D does not have a positive impact on the company´s bottom line, they are not being effective.
• You need to understand your learner´s workflows.
• The processes you use need to be agile, so you can create learning tools that adapt as the company does.
• They have someone anyone can contact when they are trying to work out how to do something or solve a problem.
• Another member of the team is responsible for pulling together the stats for new projects and those needed to monitor results.
• Methodologies solve problems, not platforms. 
• Invest in upskilling your team.
• If you meet resistance to change within the organisation. Say yes to their requests but insist on analysis. They soon understand whether what they are asking for has true value.

BEST MOMENTS

'There is no silver bullet in learning and development.'

'We are not generalists who do everything. We are good at what we do separately, and we collaborate. '

'Stop talking about learning and start talking about performance.'

'I think that the point of no return for our team members came when they got to see the impact that their new initiatives gave had on KPIs that they had set out to improve. '

ABOUT FREDRIK PETERSON HERFINDAL

Fredrik is Head of Learning & Performance at Telecoms company Telia.

 

ABOUT TEEMU LILJA

Teemu is Learning & Performance Lead for Sales at Telia.

GUEST RESOURCES

Fredik Peterson Herfindal LinkedIn: https://www.linkedin.com/in/fredrik-peterson-herfindal-825958a4/

Teemu Lilja LinkedIn: https://www.linkedin.com/in/teemu-lilja-79a11bba/

 

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 

L&D Masterclass Series: https://360learning.com/blog/

 

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning/
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ 
• L&D Collective: https://360learning.com/the-l-and-d-collective/
• Blog: https://360learning.com/blog/
• L&D Masterclass Series: https://360learning.com/blog/