Why we're more honest with machines than people | Anne Scherer

In this enlightening discussion, consumer researcher Anne Scherer reveals why we often find ourselves more honest with machines than with humans. She delves into the awkwardness of human communication and how robots facilitate candid conversations on sensitive topics like mental health. Scherer explores the influence of social norms, especially in a post-pandemic world, and discusses how virtual interviewers can encourage openness. Ultimately, she uncovers the paradox of why machines can foster more genuine disclosures than our fellow humans.