Simple Strategies For Improving Your Customer Experience w/ Chris Wallace

Are you planning for success in 2023? How are you going to make sure your team hits their goals in the new year?

 

Today’s guest is bridging the gap between business leaders and frontline teams to promote constant progress, from organization-wide culture shifts all the way down to individual employee breakthroughs in job satisfaction and commitment.

 

If you have trouble communicating the business strategies in your head into actionable plans for your employees, this episode was made for you. It’s time to stop letting miscommunication and lackluster customer experiences keep you from growing into a sought-after, 5-star service business.

 

Meet Chris Wallace, Co-Founder and President of InnerView Group, a company that helps big brands translate their customer strategies into simple, clear, and actionable plans for frontline teams to execute.

 

Join us as we chat with Chris about how to best communicate your business strategies so you and your team can deliver great customer experiences, no matter the size of your business.

 

In this episode we discuss:

• The tangible value of focusing on delivering value and great customer experiences.
• Developing a strategy for collecting customer feedback/reviews.
• How transforming your business processes impacts your company culture and employee retention.

 

Check out these resources we mentioned during the podcast:

• This episode is kindly sponsored by Sera (visit their website) and CompanyCam (visit www.companycam.com/SBM for 14 day trial and 50% off your first two months), and UpFrog (visit their website).

• Learn more about InFront
• InnerView Group
• Join the Service Business Mastery Facebook group

 

Meet the Hosts:

Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He’s dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

 

Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He’s also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

 

Meet the Guest:

Chris Wallace is the President and co-founder of InnerView, an organization that poses the question; as a brand or marketing leader, how confident are you that all the people who represent your brand are telling your company’s story consistently? 

 

With more than 20 years of experience in brand marketing and customer experience, Chris has become a regular contributor to Forbes, Harvard Business Review, and Chief Marketer. My passion for helping companies view their employees as a critical extension of the marketing strategy led to being frequently tapped as a speaker on topics like sales-marketing alignment, internal marketing and brand dilution. 

 

Links to content here: 

Connect with Chris on LinkedIn: https://www.linkedin.com/in/christopherewallace

InnerView Group: https://innerviewgroup.com

InFront: https://innerviewgroup.com/infront 

Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.  

 

Listening on a desktop & can’t see the links? Just search for Service Business Mastery in your favorite podcast player.

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support