The one where he does B2B Customer Experience Better - Jim Tincher E85

What's on your mind? Let CX Passport know...

🎤Find out how to do B2B in “The one where he does B2B Customer Experience Better” with Jim Tincher the author of “Do B2B Better” and Founder & CEO of Heart of the Customer in CX Passport episode 85 🎧 What’s in the episode?...

✅Do B2B Better!

🤗Hug your customers

🤯Whaaaaa?! CX leaders who don't talk with customers?!

🎉7 magic words to create impact in your CX initiatives

🏃‍♀️Getting to actionable insights

💡What REALLY matters to the customer

🥰What does Customer Experience look like for a charitable organization?

💭“But very few [CX Leaders] actually talked to a customer recently, which just blew me away. I asked people, “Well, when's the last time you talked to a customer?” “ Well, we did a survey last month.” “No, no, no, no, when's the last time you talked with a customer?” - Jim

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

Episode resources:

LinkedIn: www.linkedin.com/in/jimtincher

“Do B2B Better” Book & Conference: www.dob2bbetter.com

Heart of the Customer: heartofthecustomer.com