NN/G UX Podcast 47. Designing AI Experiences: What to Consider (feat. Caleb Sponheim PhD, NN/g)
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Feb 21, 2025 Caleb Sponheim, a UX specialist at NN/g with a PhD in computational neuroscience, dives into the intricate world of AI in design. He discusses how designers can adapt to creating AI experiences, emphasizing safety and ethics. The journey from traditional user research to AI-specific challenges is examined. Sponheim also highlights the role of AI-driven agents in user task management and the importance of mental health and privacy in AI interactions. Continuous learning in AI design is essential for UX professionals navigating this rapidly evolving landscape.
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OpenAI's Agentic Framework Failure
- Caleb Sponheim cites OpenAI's agentic framework as a poorly designed AI agent.
- It frequently fails to complete tasks and highlights the gap between promise and reality in AI.
Invisible AI Success
- E-commerce recommendation algorithms are successful AI implementations, often unnoticed by users.
- They effectively deliver value without explicit AI branding.
Early UX Involvement in AI
- UX professionals should be involved throughout AI development, not just at the end.
- Early involvement allows influencing training data and algorithm choices, crucial for good UX.