Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can reduce customer rage.

You Will Learn:

Customer anxiety is at an all-time high
How to be aware of empathy fatigue
To make employees aware that customers may overreact
How to train employees to defuse
How to train employees to avoid customer rage
To manage customer's expectations by being totally transparent

Resources mentioned:

The Customer Service Revolution Podcast

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081: Reducing Customer Rage