The Dentalpreneur Podcast w/ Dr. Mark Costes 2376: The New Hiring Playbook for Dental Practices
8 snips
Nov 10, 2025 Dr. Summer Kassmel, a multi-practice owner and renowned coach, shares her expertise on hiring and operational systems in dentistry. They discuss innovative strategies to attract quality candidates, including hiring from outside the dental field and implementing standardized training through Dental Career Academy. Summer reveals how automation and outsourcing have alleviated staffing stress, allowing teams to focus on high-value patient interactions. The conversation emphasizes technology's role in streamlining operations and the importance of maintaining a personal touch in patient care.
AI Snips
Chapters
Transcript
Episode notes
Hire For Potential, Not Just Experience
- Use testing (skills + personality) and tailored job ads to hire non-dental applicants with customer-service backgrounds.
- Combine tests with paid online dental training to filter motivated candidates before heavy in-office onboarding.
Automate Dental Basics Training
- Build prerecorded dental 101 training with quizzes so newcomers learn technical terms and procedures independently.
- Reuse the training to save 10–30 hours of one-on-one trainer time and ensure consistent onboarding.
Use Dedicated Remote Schedulers
- Outsource phone answering to dedicated remote schedulers trained only for your office to maintain consistency.
- Integrate them into team channels and audit calls so patients perceive them as part of your practice.