Gartner ThinkCast When AI Takes the Lead: Navigating Unexpected Emotional Outcomes
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Apr 15, 2025 Exploring the evolving dynamics between humans and AI, the discussion highlights the emotional implications of integrating AI into the workplace. Leaders must effectively communicate these changes to their teams. There's also a focus on decision-making conflicts when AI recommendations differ from human intuition. The importance of incorporating behavioral science to navigate these complexities is emphasized, setting the stage for future workforce collaboration between humans and machines.
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Unrecognized Behavioral Outcomes
- Many leaders don't manage behavioral outcomes of AI with the same rigor as business or technology outcomes.
- They often don't recognize these outcomes or know how to manage them.
Machines as Teammates
- Machines becoming conversational changes the human-machine dynamic.
- This shift transforms machines from tools into teammates, expanding the emotional range.
Emotional Response to Tools
- Mary describes her emotional relationship with her mobile device, a tool.
- She feels satisfaction when it works and frustration when it doesn't, a limited emotional range.