The Modern Therapist's Survival Guide with Curt Widhalm and Katie Vernoy

Bad Business Practices

Aug 13, 2018

Ask episode

Chapters

Transcript

Episode notes

Curt and Katie talk about the mistakes that therapists make in their business that can impact their clinical practice, their financial stability, and their reputation both with their colleagues and their clients.

It’s time to reimagine therapy and what it means to be a therapist. To support you as a whole person and a therapist, your hosts, Curt Widhalm and Katie Vernoy talk about how to approach the role of therapist in the modern age.

In this episode we talk about:

The intersection between business and clinical practices
The different mistakes that therapists make like not returning phone calls, being clumsy with intake call and intake process, failing to talk about fees before meeting in person, insurance bait and switch, scheduling snafus in shared offices, lack of control in your space, running late, poor referrals, not getting consent from both parents, clients missing payments and racking up debt
How to improve business practices to improve clinical relationships
Using therapy skills to improve “sales”
Systems to help clients engage in treatment from the beginning
The importance of establishing fees and contracts/consents prior to the first session
Clear parameters can equal clinical safety
Timeliness can equate to trust
The handoff from intake or practice owner to the clinician who will work with the client
Showing confidence in your own work and any referrals you make
Making sure to talk through all of the consents and policies
Communication practices with clients
Taking notes, remembering what has happened in the session
Client experience, customer care
Re-engagement
Deliberate Practice and Scott Miller’s Feedback Informed Treatment
The importance of putting systems in place that support you and your clients