012 - The Importance of Career Growth Paths in Research Ops w/ Tim Toy

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In today’s episode, I’m chatting with Tim Toy. Tim runs Research Ops at Airbnb. He's been in the ReOps field for over a decade and has a wealth of experience.

In our chat, Tim talks about:

• Moving from HR recruiting into UX and Research Ops
• Defining the roadmap for Research Ops at Airbnb
• Establishing the importance of career growth paths for ReOps
• The ubiquity of problems in Research Ops across different companies
• ReOps as a proactive partner for the UX research function