How Unhappy Customers Will Make You Grow - As Long As You Do This

[00:27] Today’s Topic: How Unhappy Customers Will Make You Grow - As Long As You Do This

[00:55] Eric’s business grew 139% in 2017, but there was an “incident” and they lost 40% of their clients.

[01:31] So they called an all-hands meeting and found out why they lost the clients.

[01:50] Eric then reached out to the clients to see what their experience had been.

[02:02] If you talk to your customers, it will help you figure out what needs to be fixed.

[02:26] Neil calls former clients to see why they left and he performs surveys every month for current clients.

[03:14] There is a process in place now at Eric’s company to help retain clients.

[04:22] You need to do whatever it takes to improve.

[04:36] Talking to unhappy customers helps you grow as a business.

[05:18] If you please the majority of the customer base, they will remain loyal.

[05:37] Eric personally reaches out to happy clients and he finds out what their goals are for the coming year.

[06:24] That’s all for today!

[06:26] Go to Singlegrain.com/Giveway for a special giveaway!

How Unhappy Customers Will Make You Grow - As Long As You Do This | Ep. #560