Modern CTO #299 Chris Schremser - CTO at Waystar
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Mar 12, 2021 Chris Schremser, CTO at Waystar, discusses the radical changes transforming healthcare technology. He shares insights on the crucial shift from paper to digital processes and how AI can enhance transparency and efficiency for patients. Schremser emphasizes the importance of real-time feedback in healthcare, allowing for consumer control at checkout. Additionally, he offers valuable leadership advice, highlighting the power of open communication and thoughtful questioning to foster team collaboration and growth.
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Career Transition
- Chris Schremser transitioned from a career in television to technology.
- He found the predictable nature of television news programs less challenging than the dynamic world of technology.
Slow Digital Transformation in Healthcare
- Healthcare has been slow to adopt digital transformation, particularly in payment processing.
- Many providers still rely on paper-based systems, creating frustration for patients.
Demand and Innovation in Healthcare
- High demand in healthcare can lead to decreased customer service and innovation.
- Joel Beasley shares an anecdote about successfully pushing a medical group to adopt online payments.