Treat Your People like Your Customers with Stephan Meier

In this insight-packed conversation, Stephan Meier discusses the importance of a human-centric approach to the future of work, emphasizing that technology should augment human capabilities rather than replace them. He outlines the benefits of an employee-first workplace, including increased productivity, innovation, and employee retention. Stephan also highlights the shift in perspective where employees are seen as customers, advocating for organizations to apply customer-centric strategies to enhance employee experiences. Real-world examples, such as H.E.B. and Costco, illustrate the success of employee-centric practices. The discussion touches on the concept of quiet quitting and the need for leaders to actively listen to their employees to drive engagement. Finally, Stephan shares strategies for humanizing work and motivating employees through personalized experiences and continuous learning.

What you'll learn

The future of work must be human-centric.

Technology should augment human capabilities, not replace them.

An employee-first workplace increases productivity and innovation.

Employees are the new customers, deserving of attention and care.

Real-world examples show the success of employee-centric organizations.

Quiet quitting has been a long-standing issue, not just a pandemic phenomenon.

Listening to employees is crucial for engagement and improvement.

Removing bureaucratic barriers can enhance employee experience.

Personalized experiences can motivate employees and reduce turnover.

Investing in employee experience is essential for long-term success.

Stephan Meier is one of the world’s leading experts at the intersection of behavioral economics, corporate strategy and future of work. He is currently the James P. Gorman Professor of Business Strategy and the Chair of the Management Division at Columbia Business School. He is the author of “THE EMPLOYEE ADVANTAGE: How Putting Workers First Helps Business Thrive”. He is an award-winning teacher at Columbia, and every year hundreds of students learn from him about the “human side” of strategy in Columbia’s MBA and executive education programs.

To learn more about Stephan Meier and We Are Human Leaders visit www.wearehumanleaders.com/podcast/employee-experience-stephan-meier

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