SaaS Flexibility: A Promise That Was Never Fulfilled

In this candid session, Adam Mansfield, Advisory Practice Leader at UpperEdge, challenges the long-held promise of SaaS flexibility. Drawing from real-world client conversations in 2025, he exposes the disconnect between vendor (Salesforce, ServiceNow, Microsoft…etc.) sales pitches and the contractual realities. Learn what you can do to effectively approach SaaS vendors to drive positive change, and how to negotiate like a pro in today’s world. Topics Covered:

• The false promise of SaaS flexibility
• Real-life client pain points
• How to negotiate more flexible and favorable contracts
• Building true vendor partnerships

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