Automates #8 - The one who's fanatical about KM

This episode of Automates features a rare conversation outside of a pub environment for Ben Wightwick and Alex Smith, Global Product Lead at iManage. Alex gives an excellent insight to the structure and function of a product management team within a large Legaltech organisation. Topics include:

• The ability to execute change quickly once there is a firm foundation in place
• How market trends can sometimes punch you in the face and sometimes shake your hand
• The value of being exposed to customers as a product function
• The value of networking 
• The genuine desire to see change happen in the legal industry
• How all roads ultimately lead back to knowledge!