5min chapter

Automates cover image

Automates #8 - The one who's fanatical about KM

Automates

CHAPTER

Navigating Innovation in Legal Services

This chapter explores the speaker's transformative experiences at Reed Smith and how they shaped their approach to innovation in legal services at iManage and Lexus. Key themes include the importance of customer discovery, trust-building, and understanding business contexts to effectively address client needs.

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