Crucible Moments
LIVE: DoorDash’s Tony Xu and Miki Kuusi Talk Scaling Operational Excellence
Nov 14, 2024
Tony Xu, CEO of DoorDash, and Miki Kuusi, Head of International at Wolt, share their journeys of building successful delivery platforms. They delve into the challenges of scaling operational excellence and maintaining company culture during rapid growth. Insights on navigating labor law reforms in the gig economy highlight the need for modernization. The conversation also touches on urban reorganization and the balance of physical and digital ambitions, offering a forward-looking perspective on the future of commerce in cities.
29:48
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Quick takeaways
- Tony Xu and Miki Kuusi emphasize that understanding and engaging with operational challenges is crucial for scaling a delivery business successfully.
- They highlight the importance of maintaining a cohesive culture and aligned priorities during hypergrowth to ensure long-term success.
Deep dives
DoorDash's Journey and Strategic Insights
DoorDash's evolution reflects a compelling journey shaped by foundational strategies and market insights. Initially established to improve restaurant delivery, the company's vision has gradually expanded to encompass infrastructure for every city globally. Founders Tony and Miki share that although they had faith in their vision, they did not initially believe they could achieve such extensive success. This belief in starting small and adapting based on market feedback underpins their approach, showcasing how curiosity drives innovation in the ever-evolving online and delivery landscapes.
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