14min chapter

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LIVE: DoorDash’s Tony Xu and Miki Kuusi Talk Scaling Operational Excellence

Crucible Moments

CHAPTER

Scaling Delivery: Insights and Challenges

This chapter explores the complexities of scaling a delivery company within Europe's competitive market, highlighting experiences from smaller markets to larger cities. It emphasizes the significance of long-term strategies, effective leadership, and cultivating a strong company culture during rapid growth. The discussion also addresses the intricacies of aligning teams, especially post-mergers, and the essential role of management systems in driving success.

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