Make Money by Prioritizing Customer Experience | Zoe Kahn

Zoe Kahn accidentally built a seven-figure agency while working a part-time job. She shares her journey, emphasizing how focusing on customer experience and solving problems led to her success. Zoe highlights the importance of helping others and providing value. She also discusses the surprising ways opportunities can arise when you prioritize service.

On this episode we talk about:

– Zoe's early financial struggles and how she overcame them, including donating plasma to pay bills.

– Her time at GNC and how it led to a customer experience role at Ghost Supplements.

– How she stumbled into gaming and streaming on Twitch and even appeared on a Frogger-themed TV show.

– Her role at Chomps, where she focused on customer retention and unexpectedly received the "Operator of the Year" award, leading to consulting opportunities.

– How she accidentally grew her agency through referrals and problem-solving, ultimately starting a BPO (Business Process Outsourcing) to improve customer support.

Top 3 Takeaways

1. Solve problems to make money. Identify customer pain points and create solutions people are willing to pay for.

2. Provide value and be a giver. Focus on helping others, and the financial rewards will follow.

3. Reduce stress for others. Offer services that alleviate stress and create convenience for clients. People will pay for convenience.

Notable Quotes

– "The more you help people, the more the world just like gives it back to you."

– "Money is not in scarcity. People have it. You just got to figure out what value you can provide that will get them to part ways with their money."

– "If you can take stress off of someone, they will pay, or create convenience for someone, they'll pay you anything."

Connect with Zoe:

LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129

Twitter/X: https://x.com/_zoekahn_

Instagram: instagram.com/_zoekahn_

Business stuff is mostly on LinkedIn and X.

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Check out FranBridge Consulting for premier non-food franchise opportunities: travischappell.com/franbridge

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