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Making Data Simple
Curiosity and Client Obsession deliver exceptional results. An interview with Chris Konarski, VP Client Engineering, IBM
Sep 4, 2024
Chris Konarski, VP of Client Engineering at IBM, shares his insights on client obsession and innovative co-creation. He highlights the role of multidisciplinary teams in enhancing user experience and business value through collaborative AI solutions. Konarski discusses the transformative power of AI when integrated with robust communication and cultural shifts. He also delves into the significance of measuring success beyond traditional metrics and fosters a fun atmosphere by sharing personal anecdotes about outdoor adventures and bourbon.
58:06
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Quick takeaways
- The client engineering team at IBM integrates diverse roles to provide agile, user-centric, and collaboratively tailored solutions for clients.
- Emphasizing design thinking, the team focuses on translating complex requirements into accessible, user-friendly solutions that meet client needs.
Deep dives
The Role of Client Engineering
Client engineering is a newly developed team within IBM that focuses on experiential ways to engage with clients. This approach contrasts with traditional technical teams by incorporating design-led methodologies and diverse disciplines. The team includes various roles such as designers, business technology leaders, solution architects, and AI engineers, each contributing to a comprehensive understanding of client needs and the creation of tailored solutions. This structure allows for a more agile and responsive interaction with clients, ensuring that all aspects of a problem are addressed collaboratively.
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