Head Heart & Boots Ep 85 - "Never Lose An Employee Again" With Joey Coleman
In this riveting episode of the "Head, Heart, and Boots Podcast," hosts Brandon and Chris are joined by the exceptionally insightful Joey Coleman. As we peel back the layers of typical professional discourse, Joey brings to light the profound impact of nurturing genuine human connections within the workplace. This conversation is not your run-of-the-mill podcast episode; it's an exploration into the heart of what makes businesses truly remarkable—people.
Joey, renowned for his expertise in crafting unforgettable customer experiences, takes us on a journey beyond the surface. He shares compelling stories and wisdom on the art of employee engagement, retention, and the transformative power of acknowledging the human element in business. From the heartfelt inception of a new hire's journey to the strategic fostering of long-term relationships, Joey elucidates the often overlooked aspects that contribute to a thriving workplace culture.
Listeners will be treated to a blend of humor, vulnerability, and actionable insights. Whether discussing the significance of sending personalized video messages to employees or the intricate dance of onboarding, Joey's anecdotes are both enlightening and profoundly touching.
- The Importance of Learning from Other Industries: The discussion on Joey Coleman's work, especially the "First 100 Days" concept, underscores the value of learning from other industries and applying those lessons to improve customer and employee experiences.
- Creating Deep Connections with Employees: Joey's insights into employee engagement highlight the importance of making employees feel valued and connected from the onset, suggesting practical steps like sending personalized videos to new hires.
- The Significance of Personal Development: By assigning books and fostering discussions around them, businesses can set the tone for a culture of continuous learning and personal growth, further enhancing employee engagement and satisfaction.
- Embracing Boldness in Hiring: The podcast emphasizes the need for boldness and confidence in the hiring process, encouraging businesses to be clear about their culture and expectations from the start to attract the right talent.
- The Value of Mentorship: Highlighting the benefits of assigning a 'buddy' or mentor to new employees not only eases their transition into the company but also significantly impacts their productivity, engagement, and overall satisfaction.
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