Bonus: How to Build an Exceptional Employee Experience (Interview with Nerys Mutlow)

This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow. Throughout this episode Nerys and I discuss:

• The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolving
• How to design an excellent employee experience by thinking beyond personas to individual level wants and need
• The relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid work
• The importance of employee listening and experimentation in the hybrid work environment

Support for this podcast is brought to you by ServiceNow. You can learn more by visiting servicenow.com.

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